Purpose and Scope
The Pre-Sales Engineer is the technical lead on the account team, responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for R2 Unified Technologies’ full suite of products and solutions. He/she will also serve as the account team technical lead for Enterprise Networks, Cloud Solutions, Virtualization, Security, Collaboration, Managed Services and Datacenter Infrastructure solution design, engineering, consulting and proactively leverage other resources within the organization as need to address customer technology needs. He/she will be comfortable with building customer relationship once introduced, performing onsite demonstration of products and explaining features and benefits that meet specific customer needs.
Responsibilities
- Meet directly with customers, leading technical sessions, as well as work closely with the sales team
- Perform customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions
- Pre-sales design and implementation expertise in CPE, WAN and Cloud service integration solutions
- Alter the design as needed to result in the customer choosing R2 Unified Technologies’ Solutions
- Document via diagrams and writing, and presents the solution to the customer
- Accurately describe the feature sand benefits of proposed solutions to the customer
- Clearly communicate the customer design to the teams responsible for ordering, implementation and ongoing support and continues to grow relationships with other key resources in the organization
- Ability to write SOWs as part of the customer proposal process
- Engage in consultative selling and customer questioning techniques in order to identify new opportunities to sell within existing accounts and maintain the role of trusted advisor to both the customer and the sales team
- Creatively design solutions for customers using the best mix of R2 approved products & solutions
- Work very closely with vendors and account executives to help them better understand how technology brings value to their customers and be a player in the growth of their practice
- Participate in strategic and tactical account planning
- Build relationships with customers by serving as the technical liaison for pre-sales to post-sales, with the goal of being the customer's trusted advisor
- Ability to write SOWs as part of the customer proposal process
- Participate in internal kick off meetings and perform a technical handoff from the sales cycle to the Operations team.
- Participate in customer kick off meetings to ensure customer and operations teams are aligned with the solution provided
- Research and learn about new vendor products to share with the Sales and Engineering teams.
- Responsible for growing strategic product sales and revenue through proactive engagement with customers
- Participate in gaining manufacturer certifications as needed by R2 Unified Technologies
This job description does not list all duties of the job. You may be asked by management to perform other duties.
Management has the right to revise this job description at any time. This job description does not constitute a contract for employment.
